Privacy Policy

Effective: February 24, 2014 (last update)

This privacy policy discloses the privacy practices for First Class Technologies, LLC and our online textbook website rephactor.com.

Simply stated, our policy about privacy is to ask for, use and keep the least amount of private information possible to enable you to purchase and us to provide our services to you.

Your privacy is important to us, and maintaining your trust and confidence is one of our highest priorities. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. This privacy policy applies solely to information collected by this web site.

1. Your Information

We only have access to and collect information that you voluntarily give us via email, web form, or other direct contact from you, and we will never sell or rent this information to anyone.

We may use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the email address given on our website:

You may also view, edit, and modify related data using functionality provided on the rephactor.com website.

2. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way (i.e., via Secure Sockets Layer or SSL). You can verify this by looking for a closed padlock symbol at the bottom of your web browser, or looking for "https://" at the beginning of the address of the web page. SSL applies encryption between two points such as your laptop or mobile device and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end, preventing the data from being read during transmission.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. In addition, as a policy we only store a minimal amount of personally identifiable information, limited to name, email address, and institutional, class or instructor affiliation.

3. Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, this information may be used to contact you. All credit card and billing information is handled exclusively by a credit card processing company (PNC Bank) to bill visitors for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. Rephactor.com does not ever store any personal credit card or billing information.

4. Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

5. Cookies

We may use "cookies" on this site. This use is solely for the purpose of improving the visitor's experience. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our visitors to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, credit card processing agent). However, we have no access to or control over these cookies.

6. Links

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

7. Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.